WHATIFBRAND RETURN POLICY

• Return period: You may return your items within 10 days of receiving your order

• Return conditions: Items must be clean, unworn, and with all original tags attached

  • Underwear, bodysuits, and piercing jewelry can only be returned if faulty

  • Swimwear must have the hygiene seal intact

• Return costs: All return shipping costs are the responsibility of the customer. Any applicable taxes or customs duties arising from the return process are also the responsibility of the customer

• Courier selection: For a faster and more reliable process, we recommend returning your order with the same courier it was delivered (FedEx, UPS, or DHL)

• Processing time: Once your return reaches us, processing may take 10–14 days. You will receive a confirmation email once it is completed

• Refunds: After the return is accepted, refunds will be issued to the original payment method used at checkout

• In-store returns: Online purchases cannot be returned or exchanged in-store

• Return address:
  Zenas Grup Tekstil
  Meşrutiyet Mah. Kodaman Sok. No:49
  Sedat Business Building, Floor:3, Apt:12
  Nişantaşı – Şişli / Istanbul, Turkey